Consultations are all by home visit to the home where the animal lives, to enable Clare to make a thorough assessment of the situation and an accurate diagnosis. The aim is to identify the underlying emotional state of the animal and the motivations for why he/she is showing the problem behaviour.  Appointments last up to three hours and involve a thorough history taking, an in-depth discussion into why the animal has developed the problems and how a behavioural modification programme can be used to resolve the issues.
The behavioural modification programme will aim to alter your animal’s motivations and perceptions.  This is all done through reward-based methods.  Aversive techniques are never recommended and in fact can often be counter-productive.  
The process includes a home visit, consultation (up to three hours), a full typed report and 3 months of email support.  Many cases will require further face-to-face support to help with practical aspects, for example using set-up situations to create an optimum learning environment.  For animals who are prescribed behaviour modifying medication a veterinary follow-up may be required although sometimes video footage can be sufficient.  
Behavioural modification is unfortunately a slow process and it is vital that clients realise this before making an appointment.  In order to alter the animal’s behaviour a significant amount of time and effort will be required on behalf of the client and other household members.  Some cases, particularly those involving compulsive disorders or serious anxiety issues, require medication.  As a vet, I will be able to discuss this if necessary and can either prescribe the relevant medication or arrange for this to be dispensed by the client’s own veterinary surgery.  
The behavioural consultation is theoretically based, with practical techniques introduced where appropriate. The aim is to identify the motivation to the dog’s behaviour, and address how to alter this. Therefore in many cases, particularly for dogs and parrots, clients find that follow-up assistance with practical work is of great benefit to them.